In fact, the purchase of a product initiates the relationship between the customer and the supplier. Customers expect from their chosen vendors to meet the requirements for performance and availability throughout the products’ lifecycle.
With a multi-year experience in providing professional after-sales services to demanding customers, Nepox offers a carefully-designed portfolio of innovative multi-technology and multi-vendor maintenance services, supported by the best technical experts, procedures and tools.
Care for customers has always been the company’s top priority with focus on vital aspects such as competitiveness improvement, business efficiency and service availability.
- Achieving substantial economies of scale.
- Maintaining the efficiency of networks operating at their peak, and minimizing the risks and costs associated with network downtime.
- Reducing the time required to resolve technical issues.
- Providing solutions that have an impact on Return On Investment (ROI).
- Ensuring successful integration on a multi-vendor network infrastructure.
- Ensuring network reliability and staff productivity.
The technical support services from Nepox enable customers to get the most out of their network assets, irrespectively of chosen vendors. A complete portfolio of technical support services covers any customer demand:
- Customer Support Request Reception.
- Hardware Repairs.
- Software & Firmware Updates & Upgrades.
- Field Support.
- Spare Management.
- Preventive Maintenance.
- Network Assessment & Analysis.
- Security Assessment.
- On-site Advocacy.